At Kindbody, we understand that navigating fertility treatment involves both emotional and financial considerations. Our financial support model is designed to give patients clear information, consistent communication, and access to personalized guidance — starting before the first visit and continuing through the entire treatment process.
In 2025, we’ve focused on making the financial experience as transparent and supportive as possible, with several key services and resources available to all patients.
Insurance Details Sent in Advance
Before your first appointment, we verify your insurance benefits and send you a detailed summary at least two days prior to your visit. This breakdown outlines:
- Fertility coverage under your plan
- What’s included and excluded
- If no coverage is available, the self-pay cost for the initial visit
Having this information ahead of time allows you to arrive informed and prepared to discuss next steps.
Dedicated Financial Navigators for Every Patient
After your treatment plan is created, you’re connected with a Financial Navigator — your go-to contact for financial questions throughout the cycle. They will:
- Provide a customized Financial Agreement detailing the cost of your treatment, what’s included, and any exclusions
- Estimate your out-of-pocket responsibility based on verified insurance benefits
- Share this agreement through the Kindbody portal
- Follow up by phone or video to walk through it and answer any questions
This one-on-one support ensures that no patient is left trying to interpret financial documents alone.
Exploring Payment Options: PatientFi, Employer Benefits, and Sunfish
We understand that every patient’s financial situation is different. That’s why we offer a variety of flexible payment options to help make fertility care more accessible:
- PatientFi: A monthly payment option that allows patients to spread out the cost of treatment with no hidden fees. Your Navigator can help you apply and assess whether this is a good fit.
- Employer Benefits: If your employer offers fertility coverage through Kindbody, your Navigator will explain how to access and make the most of those benefits.
- Sunfish Bundles: For those looking for more cost predictability, Kindbody partners with Sunfish to offer all-in-one fertility bundles. These packages are designed to simplify budgeting by combining services and offering locked-in pricing. Your Navigator can walk you through available bundle options, what’s included, and how they compare to other payment methods.
Continued Support After Your Cycle
Even after your treatment cycle is complete, support doesn’t end. Our billing team is available to assist with any outstanding questions or payments. You can:
- Send us a message through the Kindbody portal
- Or call 855-KNDBODY (option 4) to speak with a billing representative
Whether it’s help interpreting a bill or making a payment, our team is here to assist.
Supporting Your Fertility Journey with Clear, Consistent Financial Care
Understanding the financial side of fertility treatment can feel overwhelming, but it doesn’t have to be. At Kindbody, we’ve built a system that prioritizes transparency, support, and patient education at every step.
Whether you’re using insurance, employer-sponsored benefits, bundled packages through Sunfish, or financing options like PatientFi, we’re here to help you navigate the process with clarity and confidence.
If you’re starting your journey with us, your Financial Navigator will be ready to support you from day one.
